FAQs

1. Are your products handmade?

Yes. All Crochet by Rubina products are carefully handmade with attention to detail. Because each item is handcrafted, slight variations may occur, making every piece unique.

2. Do you accept custom orders?

Yes, we may accept custom orders depending on the product and design requirements. Please contact us before placing your order to discuss your requirements and availability.

3. How long does it take to prepare an order?

Most products require preparation time because they are handmade. Processing time may vary depending on the product, quantity, and order details. The estimated processing time will be communicated when required.

4. Do you deliver across Pakistan?

Yes. We offer delivery across Pakistan through available courier services.

5. What payment methods do you accept?

We offer multiple payment options, which may include Cash on Delivery (COD), Bank Transfer, Easypaisa, and JazzCash, depending on the order and availability.

6. Is advance payment required?

For certain custom-made or specially prepared orders, advance payment may be required. Customers will be informed about the payment requirements before the order is processed.

7. How can I place an order?

You can place an order directly through our website by selecting your desired product, choosing the available options, and completing the checkout process.

8. Can I modify or cancel my order?

Order modifications or cancellations may be possible before your order enters the preparation or dispatch stage. Please contact us as soon as possible if you need to make a change.

9. Can handmade products have slight differences?

Yes. Since our products are handmade, minor differences in size, shape, color placement, or finishing may occur. These natural variations are part of the charm of handmade craftsmanship.

10. How should I care for my crochet products?

Keep crochet items away from excessive moisture, rough surfaces, and harsh chemicals. Handle them gently and follow the care instructions provided with your product.

11. What if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order and provide clear photos or videos of the issue. We will review the matter and guide you through the next steps according to our policies.

12. Do you offer returns or exchanges?

Returns and exchanges are subject to our Return & Exchange Policy. Custom-made or personalized products may have different eligibility requirements.

13. How can I contact Crochet by Rubina?

For questions about products, orders, payments, or custom requests, you can contact us through the contact details provided on our website or message us through our official social media channels.

14. Are your products suitable for gifting?

Absolutely! Our handmade crochet products make thoughtful gifts for birthdays, celebrations, special occasions, and anyone who appreciates unique handmade items.

15. Where is Crochet by Rubina based?

Crochet by Rubina is a handmade crochet brand serving customers across Pakistan, offering carefully crafted accessories, gifts, and everyday crochet products.