Shipping policy

SHIPPING POLICY

Thank you for shopping at Crochet by Rubina. We are dedicated to delivering your beautiful handcrafted items safely to your doorstep. Below are the terms and conditions that constitute our Shipping Policy.

1. SHIPPING DESTINATIONS

We offer international shipping to major global destinations. Please ensure your delivery destination is correctly entered at checkout, as available shipping locations will be verified during the process.

2. DELIVERY OPTIONS

All orders are shipped via trusted international courier services (such as DHL, FedEx, or standard tracked mail) to ensure fast and secure delivery of our handmade products.

3. SHIPPING CHARGES

We charge a flat shipping rate of $25 USD per order, regardless of the package size or weight. Any applicable customs duties or local import taxes are the responsibility of the customer.

4. ORDER HANDLING & DELIVERY TIME

Because our products are meticulously handcrafted, please note the following timelines:

  • Handling / Processing Time: 3 to 5 business days (for order verification, quality checks, and packaging before dispatch).

  • Delivery Time: 12 to 15 business days from the date of shipment to arrive at your destination.

5. ORDER TRACKING

Once your package is shipped, you will automatically receive a confirmation email or WhatsApp notification containing a tracking number and link. You can use this to monitor your shipment's journey in real-time.

6. SHIPPING DELAYS

While we strive to meet all delivery timelines, unexpected delays may occasionally occur due to courier logistics, customs clearance processes, or severe weather conditions. We appreciate your patience during such instances.

7. ADDRESS CHANGES

If you need to change your shipping address, please contact us within 24 hours of placing your order. Once the order has been processed and shipped, we are unable to redirect or change the delivery address.

8. DAMAGE / INCORRECT OR MISSING DELIVERIES

  • Damaged Items: If your item arrives damaged, please take clear photos and contact us immediately.

  • Incorrect / Missing Packages: In case you receive a wrong item or your package is lost in transit, we will coordinate with the courier service to resolve the issue or arrange a replacement.

9. CONTACT US

If you have any questions or require updates regarding your shipment, please feel free to reach out to us at:

  • Business Name: Crochet by Rubina

  • Email: crochetbyrubina.business@gmail.com

  • WhatsApp: +92318 6731115